You may be eligible for a concession on your water account if you are the primary account holder and hold a valid concession card. An application must be made directly to the NSW Department of Planning, Industry & Environment https://www.planning.nsw.gov.au/About-Us/Sydney-Metropolitan-Water/Water-Industry-Reform/NSW-Private-Water-Scheme-Pensioner-Rebates Phone: 1800 953 119 Email: private.water.rebates@planning.nsw.gov.au Post: NSW Private Water Scheme Pensioner Rebates, PO Box 435, Parramatta, NSW 2124 Applications can be submitted by email or post to the above addresses. Customers need to provide a valid water bill with their application.